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Store Policy

Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-2 business days after your purchase.

  • Shipping Methods: We offer shipping via Australia Post. You'll be able to select your preferred shipping method at checkout.

  • Estimated Delivery:

    • Domestic (within Australia): Estimated delivery is 3 to 7 business days after processing.

    • International: Estimated delivery is 7 to 21 business days after processing. Please note that international delivery times can vary due to customs procedures.

  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package's journey.

  • Lost or Damaged Packages: While we take great care in packaging your order, we are not responsible for packages lost or damaged during transit. Please contact the shipping carrier directly to file a claim. If you have any issues, please reach out to us at shop@ancientremedies.au

Returns & Exchanges

  • Eligibility for Returns:

    • Items must be returned within 30 days of purchase.

    • Due to the nature of our herbal supplements and for your safety, we can only accept returns on products that are unopened and still in their original, tamper-proof packaging.

    • Once a product's tamper-proof seal has been broken, it is no longer eligible for return.

  • How to Initiate a Return: To initiate a return, please contact us at shop@ancientremedies.au with your order number and the reason for your return. We will provide you with instructions on how to return your item(s).

  • Return Shipping: Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • Refunds: Once we receive and inspect your returned item and confirm it meets our return eligibility, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement.

  • Exchanges: If you would like to exchange an unopened item, please contact us to arrange this. Exchanges are subject to item availability.

Privacy Policy 

Your privacy really matters to us. We're committed to keeping your personal information safe and sound. When you shop with us, we only collect the details we need to process your orders smoothly and to make your overall shopping experience even better. Rest assured, we absolutely do not share or sell your information to any third parties. Your trust is important, and we're dedicated to protecting your privacy every step of the way.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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